Challenge
As the practice expanded, front desk staff were overwhelmed—missed calls, manual scheduling, cancellations, rescheduling, and reminders were stealing hours and hurting patient experience.
Solution
We deployed a AI voice receptionist that never misses a call (yes even after hours). It speaks with a warm, caregiver tone, checks doctor calendars in real time, books and cancels appointments, and sends SMS reminders—no human intervention required.
Impact
32+ hours per month returned to the front desk team. 30% reduction in no‑shows via automated reminders. 89% of surveyed patients rated communication positively.
